Location: Sandyford
JOB DESCRIPTION
Community Operations Analysts review published online content and
harmful accounts that affect millions of users worldwide.
We are currently hiring individuals to join the Cpl team to deliver
high-quality service for our social media client.
*This is a content review position*
WHAT IS THE JOB?
* Assist our client?s community and help resolve inquiries
empathetically, accurately and on time
* Become and remain knowledgeable about the client?s products and
community standards
* Make well-balanced decisions and personally driven to be an
effective advocate for our community
* Strong interpersonal skills, verbal and written communication
skills and most importantly empathy
* Display a strong bias in doing what?s right
* Investigate and resolve issues that are reported on the client?s
platform such as requests for account support and reports of
potentially abusive content
* Respond to user inquiries with high quality, speed, empathy and
accuracy
* Use market-specific knowledge, signals and insights to spot and
scope scalable solutions to improve the support of our community of
users
* Gather, analyse and utilize relevant data to develop ways to
improve the overall user experience on the site
* Enforce clients Terms of Use by carefully monitoring reports of
abuse on the site
* Review the reported content within agreed turnaround times and
standards of quality
* Identify inefficiencies in workflows and suggest solutions
* Recognise trends and patterns and escalate issues outside the
company policy to the global team.
SKILLS AND KNOWLEDGE
* Fluency in Portuguese and English
* Cultural understanding of the market (Portuguese speaking region)
* Communication and Organisational skills
* Problem-solving skills
* Target-driven
* Passion to deliver brilliant customer service
BENEFITS
* Free canteen, food and snacks
* Healthcare and Pension Contributions
* Extensive Training and access to CPL&#**Apply on the website**;s
Wellness Programme
* Tax Saver and Bike-to-Work Scheme
TERMS
* Permanent contract
* Full time: **Apply on the website**hrs per week
* Hours: 9.**Apply on the website**am - 5.**Apply on the website**pm
OR 6pm - 2am (+**Apply on the website**% increment on hourly rate
after 8pm)
REQUIREMENTS
* FLUENCY in ENGLISH and ?PORTUGUESE
* Eligibility to work in Ireland (Irish citizenship OR EU Passport
OR Stamp 4).
Position: Community Operations Analyst ? Portuguese
Location: Sandyford
JOB DESCRIPTION
Community Operations Analysts review published online content and
harmful accounts that affect millions of users worldwide.
We are currently hiring individuals to join the Cpl team to deliver
high-quality service for our social media client.
*This is a content review position*
WHAT IS THE JOB?
* Assist our client?s community and help resolve inquiries
empathetically, accurately and on time
* Become and remain knowledgeable about the client?s products and
community standards
* Make well-balanced decisions and personally driven to be an
effective advocate for our community
* Strong interpersonal skills, verbal and written communication
skills and most importantly empathy
* Display a strong bias in doing what?s right
* Investigate and resolve issues that are reported on the client?s
platform such as requests for account support and reports of
potentially abusive content
* Respond to user inquiries with high quality, speed, empathy and
accuracy
* Use market-specific knowledge, signals and insights to spot and
scope scalable solutions to improve the support of our community of
users
* Gather, analyse and utilize relevant data to develop ways to
improve the overall user experience on the site
* Enforce clients Terms of Use by carefully monitoring reports of
abuse on the site
* Review the reported content within agreed turnaround times and
standards of quality
* Identify inefficiencies in workflows and suggest solutions
* Recognise trends and patterns and escalate issues outside the
company policy to the global team.
SKILLS AND KNOWLEDGE
* Fluency in Portuguese and English
* Cultural understanding of the market (Portuguese speaking region)
* Communication and Organisational skills
* Problem-solving skills
* Target-driven
* Passion to deliver brilliant customer service
BENEFITS
* Free canteen, food and snacks
* Healthcare and Pension Contributions
* Extensive Training and access to CPL&#**Apply on the website**;s
Wellness Programme
* Tax Saver and Bike-to-Work Scheme
TERMS
* Permanent contract
* Full time: **Apply on the website**hrs per week
* Hours: 9.**Apply on the website**am - 5.**Apply on the website**pm
OR 6pm - 2am (+**Apply on the website**% increment on hourly rate
after 8pm)
REQUIREMENTS
* FLUENCY in ENGLISH and ?PORTUGUESE
* Eligibility to work in Ireland (Irish citizenship OR EU Passport
OR Stamp 4).
We need : English (Good)
Type: Permanent
Payment:
Category: Others
